Enrollment: the moment a consumer becomes one of your members. Enrollment isn’t the start or end of a member journey. Consumers research coverages and costs to find the payer and/or product that best meets their needs.They shop for plans on their own or select from employer-provided options. After enrollment, payers have the opportunity to proactively […]
Consumers today expect a level of convenience and service that was unimaginable decades ago. Consumerism has challenged organizations to find innovative ways to serve their customers. It’s made its way into virtually every industry. And healthcare is no exception. As other industries leverage technology to create personalized experiences, consumers have begun to expect the same […]
In every industry, Americans want better access to their information and more control of their data. But in healthcare, member and patient data is siloed and carefully guarded. You vigilantly guard your members’ data to comply with HIPAA and protect your members from theft. These protections are obviously for the benefit of your members, but […]
When your members are engaged with their healthcare, the more cost-effective that care becomes. Administrative costs go down because members complete basic actions on their own or with little prompting and outcomes improve because members get the care they need before conditions develop into more significant (and costly) issues. In the past, if you wanted […]
Without the proper context, it’s hard to make good decisions. That’s why it’s so important for care teams to collaborate. In order to give the most helpful input, every person involved in a member’s care needs access to the care plan and the history associated with it. And when the member or any part of […]
We’re back from the AHIP Institute & Expo 2019 in Nashville, Tennesee. Before the show, I shared 4 Things You Have to Try at AHIP and I’m following it up with a few things we learned. Hot Topics: Artificial Intelligence (AI) and Machine Learning – The importance and relevance of AI in healthcare continues to […]
Whether you build or buy your health portal, sometimes the final product simply doesn’t achieve the results you anticipated. Maybe you expected your portal to deliver a major increase in member engagement, but found that driving that kind of participation requires more functionality than you anticipated. Maybe your existing portal doesn’t lower administrative costs like […]