See how health plans are solving problems with the Healthx engagement orchestration platform
Customer success stories
Our client base includes more than 200 healthcare payers, including health insurance plans and TPAs. In total we serve nearly 40,000 groups, representing over 27 million individual lives. Here are some examples of how Healthx solutions are improving operational efficiencies and engaging members and providers for our clients.
For the past 13 years, Southwest Service Administrators has lowered call volumes, standardized provider inquiry responses and improved customer service, utilizing the Healthx Interactive Voice Response (IVR)/Fax service. The service saves their call center 10,140 monthly provider calls that normally necessitates 7 customer service representatives. The results yield a $383,700 annual savings/9:1 ROI.
Discover how our customers drive engagement, close gaps in care, and improve quality ratings