Intelligent, self-service engagement
Engagement simplified
Completely configured to payers' needs and designed to integrate seamlessly within the Healthx Omnichannel Experience Platform, the Healthx member portal simplifies payer-member connections with unified data, self-service engagement solutions, and actionable reporting.
Meet members anytime, anywhere
Simplify members' healthcare journey with powerful solutions and personalized information available across channels and devices, on-demand.
The power of the platform
The Healthx Omnichannel Experience Platform leverages proven, secure, and cloud-based tools, integrations, and reporting capabilities to drive participation, improve clinical outcomes, and increase revenue.
Features
- Eligibility & benefits: Deliver access to demographic information, effective dates, coverage, benefit details, accumulators, current primary care physician, and cost sharing information such as deductibles, coinsurance, and co-payments.
- Claims status: Display claim status, claim details, and information found on an explanation of benefits, such as paid date, paid amount, and patient responsibility.
- Authorizations: Show the status of authorizations that have been submitted for healthcare services that require payer approval.
- Personalized content and information: Distribute newsletters, announcements, network information, plan information, FAQs, and a glossary of definitions which are all examples of delivering personalized content and information.
- Alerts & Notifications: Engage with emails and pop-up notifications that prompt members with a call to action or needed information, such as a new gap in care.
- Workflows and secure messages: A HIPAA compliant way to ensure security and privacy with rich bi-directional interactions in real-time. Supported by robust admin tools that, among other capabilities, allow your staff to assign or reassign requests/messages.
The Healthx Omnichannel Experience Platform
Elevate member engagement beyond the portal. The Healthx Omnichannel Experience Platform gives payers the power to open the digital front door and ensure members find what they need behind it.
Eligibility Management
Provider Directory
Prospective Member Portal
Advanced Multilanguage
Salesforce Connector
Mobile Engagement Suite
Cost Transparency
Wellness
Telemedicine by Teladoc
Telemedicine by HealthiestYou
Gaps in Care
Care Plans