Healthx Member Portal

Intelligent, self-service engagement

Engagement simplified

Completely configured to payers' needs and designed to integrate seamlessly within the Healthx Omnichannel Experience Platform, the Healthx member portal simplifies payer-member connections with unified data, self-service engagement solutions, and actionable reporting.

Meet members anytime, anywhere

Simplify members' healthcare journey with powerful solutions and personalized information available across channels and devices, on-demand.

The power of the platform

The Healthx Omnichannel Experience Platform leverages  proven, secure, and cloud-based tools, integrations, and reporting capabilities to drive participation, improve clinical outcomes, and increase revenue.

Features

  • Eligibility & benefits: Deliver access to demographic information, effective dates, coverage, benefit details, accumulators, current primary care physician, and cost sharing information such as deductibles, coinsurance, and co-payments.
  • Claims status: Display claim status, claim details, and information found on an explanation of benefits, such as paid date, paid amount, and patient responsibility.
  • Authorizations: Show the status of authorizations that have been submitted for healthcare services that require payer approval.
  • Personalized content and information: Distribute newsletters, announcements, network information, plan information, FAQs, and a glossary of definitions which are all examples of delivering personalized content and information.
  • Alerts & Notifications: Engage with emails and pop-up notifications that prompt members with a call to action or needed information, such as a new gap in care.
  • Workflows and secure messages: A HIPAA compliant way to ensure security and privacy with rich bi-directional interactions in real-time. Supported by robust admin tools that, among other capabilities, allow your staff to assign or reassign requests/messages.

The Healthx Omnichannel Experience Platform

Elevate member engagement beyond the portal. The Healthx Omnichannel Experience Platform gives payers the power to open the digital front door and ensure members find what they need behind it.

       Eligibility Management

      Provider Directory

      Prospective Member Portal

      Advanced Multilanguage

      Salesforce Connector

      Mobile Engagement Suite

       Cost Transparency

       Wellness

       Telemedicine by Teladoc

       Telemedicine by HealthiestYou

      Gaps in Care

      Care Plans

Discover how our customers enhance engagement, improve clinical outcomes, and reduce contact center costs.