The gateway to consumer connection
The portal and the platform
Completely configured to your needs and designed to work seamlessly within the Healthx orchestration platform, the Healthx member portal is the entry point for any healthcare payer to deliver on members’ expectations for a simple consumer experience.
The Amazon-like experience...everywhere
In an ever-changing, consumer driven world, payers now more than ever need to simplify their technology, so they can guide the member experience, improve outcomes, and reduce administrative cost.
The power of the platform
With the Healthx member portal, cloud technology meets member engagement challenges quickly and seamlessly by building trust and fostering collaboration among you, your members and their providers. Tight integration with existing vendors and internal systems, combined with a customizable design, makes your member experience your very own differentiating you from your competitors.
Features
- Eligibility & benefits: Deliver access to demographic information, effective dates, coverage, benefit details, accumulators, current primary care physician, and cost sharing information such as deductibles, coinsurance, and co-payments.
- Claims status: Display claim status, claim details, and information found on an explanation of benefits, such as paid date, paid amount, and patient responsibility.
- Authorizations: Show the status of authorizations that have been submitted for healthcare services that require payer approval.
- Personalized content and information: Distribute newsletters, announcements, network information, plan information, FAQs, and a glossary of definitions which are all examples of delivering personalized content and information.
- Alerts & Notifications: Engage with emails and pop-up notifications that prompt members with a call to action or needed information, such as a new gap in care.
- Workflows and secure messages: A HIPAA compliant way to ensure security and privacy with rich bi-directional interactions in real-time. Supported by robust admin tools that, among other capabilities, allow your staff to assign or reassign requests/messages.
The power of the Healthx orchestration platform
Additional add-ons and integrations:
Take your member engagement beyond just portals. The Healthx orchestration platform improves clinical outcomes, lifts utilization, and decreases administrative burden across the board.
Eligibility Management
Provider Directory
Prospective Member Portal
Advanced Multilanguage
Salesforce Connector
Mobile Engagement Suite
Cost Transparency
Wellness
Telemedicine by Teladoc
Telemedicine by HealthiestYou
Gaps in Care
Care Plans
Discover how our customers drive engagement, close gaps in care, and improve quality ratings