Drive Member Engagement Anytime...Anywhere
Instant access to healthcare and benefit information for members
- Build retention and loyalty
- Reduce unnecessary member phone calls
- Improve member engagement and experience
Consumers expect on-demand, digital experiences delivered on their preferred device. With over 77% of Americans now wielding a smartphone, if you aren’t mobile…you aren’t there. Engagement is a top priority for payers and a mobile strategy must be present to make this happen.
Whether you want to use the application as a companion to your responsive website or as a stand alone mobile presence, the new Hx mobile application can deliver a personalized mobile experience that focuses on the features member’s want access to on their phones. This drives participation by having another accessible touchpoint for your members.
Member Features
View eligibility: Shows active coverage and accumulator information such as total amount, paid amount, deductible identifiers, In-Network vs. Out-of-Network, and Individual vs. Family
View claims: Configurable view of claim detail, claim status, date, provider, and patient responsibility.
Manage user accounts: Multiple options for members to manage their user account,
including options for dependents.
Receive push notifications: When a secure message has been sent.
Send secure messages: Send questions to customer service about claims, eligibility,
primary care physician changes, address changes or request a new ID card.
Access links: Benefit and employment information available via PDF such as HRA, Flex, employee handbook, wellness, COBRA, 401K.
View ID card: Support for PDF or image types with the ability to save to Apple Wallet or Android and send via email.
Access provider directory: Search between provider and facilities using current location or a location entered as well as the ability to switch between list and map results.
Native Capabilities
Integration with native map applications
Access to one click contact (phone call)
Biometric login authentication (e.g., Apple FaceID)
Ability to save ID Card to in Apple Wallet/Android
Payer Features
Marketing capabilities: Including QR code, member communications, and app store placement.
Branding: Appropriate icon for download to devices designed with artwork provided by the payer.
Configurability:
Configure the look and feel of your site with control over the Icon’s title, description, images and colors.
Configure the functionality of the site with the ability to associate menu items with customizable search and content options.
Your members don't just want a portal.
They want a convenient experience.