With the Hx Mobile App, the digital front door is open anytime, anywhere.
Instant access to healthcare and benefit information
1. Build retention and loyalty
2. Reduce unnecessary member phone calls
3. Improve members' user experience
Open the digital front door with a unified access point that meets members anytime, anywhere, provides easy navigation of resources, information, and services, and encourages engagement via tailored push notifications.
Member Features
View eligibility: Shows active coverage and accumulator information such as total amount, paid amount, deductible identifiers, In-Network vs. Out-of-Network, and Individual vs. Family.
View claims: Configurable view of claim detail, claim status, date, provider, and patient responsibility.
Manage user accounts: Multiple options for members to manage their user account, including options for dependents.
Send secure messages: Send questions to customer service about claims, eligibility, primary care physician changes, address changes or request a new ID card.
Access links: Benefit and employment information available via PDF such as HRA, Flex, employee handbook, wellness, COBRA, 401K.
View ID card: Support for PDF or image types with the ability to save to Apple Wallet or Android and send via email.
Access provider directory: Search between provider and facilities using current location or a location entered as well as the ability to switch between list and map results.
Receive push notifications: When a secure message has been sent.
Payer Features
Marketing capabilities: App store placement and release management.
Configurability: Fully configurable site with control over the icon title, description, images, and colors and the ability to associate menu items with customizable search and content options.
Branding: Appropriate icon for download to devices designed with artwork provided by the payer.
Additional Capabilities
Integration with native map applications
Access to one click contact (phone call)
Biometric login authentication (e.g., Apple FaceID)
Ability to save ID Card to in Apple Wallet/Android
Your members don't just want a portal.
They want a convenient experience.