A resource for health plans to get the latest resources on nurturing the healthcare member journey and member engagement insights to drive down healthcare costs
Whoever said talk is cheap wasn’t thinking about healthcare. In reality, it’s expensive. Depending on the number of lives covered by a plan, costs can run well into the millions. No matter how you try to optimize call center operations, the fact remains they’re not only pricey to operate, but often they’re not the most […]
We’re back from the AHIP Consumer Experience & Digital Health Forum in Chicago where we heard and shared ideas about innovations and trends in healthcare engagement. Keynotes and sessions focused on cutting edge healthcare tech hitting the market next year, addressing how consumerism is changing the healthcare industry, and how payers can respond to members’ […]
Today’s vast array of easily accessible communication technologies have put consumers in the driver’s seat. Businesses from retailers to banks to airlines have empowered users by meeting them where they are through an ever-growing list of accessible digital devices. It’s now an expectation. And it’s also paved the way to realizing significant cost reductions through […]
By Deb Strzeszkowski, UX researcher at Healthx About User Experience User experience (UX) is important anywhere humans work and interact with their environment. Healthcare, in particular, is a domain where understanding the user experience is crucial to accomplish necessary tasks. Barriers that exist in the healthcare domain include healthcare literacy, accessibility, understanding the needs of […]
Automated consumer-centric engagement capability to debut at industry event Indianapolis, IN – October 22, 2019 – Healthx, Inc., the leading healthcare engagement company, will introduce its Omnichannel Experience Platform (OXP), Healthx OXPsm, at the HLTH 2019 Conference, October 27 to 30 at the MGM Grand, Las Vegas. Healthx OXP connects healthcare payers, members and providers […]
Whether they’re enrolling in a plan for the first time, re-enrolling, or adding life events, enrollment can be a frustrating process for your members. Filling out paper forms and submitting them to HR is a pain. Because they’re so tedious to fill out, few people tackle them right away. Inevitably, those forms often get lost […]
Customer relationship management (CRM) software like Salesforce is designed to help organizations keep track of their interactions with consumers. Most payers have adopted CRM solutions to document phone calls with their members, but savvy payers are seeing that CRM software has the potential to do much more. When you fully utilize CRM software, you can […]
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