Healthx blog

A resource for health plans to get the latest resources on nurturing the healthcare member journey and member engagement insights to drive down healthcare costs

4 Consumer Tech Trends that Impact Payers

Modern technology is enabling virtually every industry to use data in innovative ways.  Online retailers are delivering personalized shopping experiences based on their customers’ searches and transactions. Banks and financial advisors are providing completely digital ways to invest and complete transactions. Even the food service industry is processing orders through apps, allowing customers to have […]

3 Ways Technology Facilitates The Member Journey

Enrollment: the moment a consumer becomes one of your members.  Enrollment isn’t the start or end of a member journey. Consumers research coverages and costs to find the payer and/or product that best meets their needs.They shop for plans on their own or select from employer-provided options. After enrollment, payers have the opportunity to proactively […]

How Consumerism is Changing the Way You Interact with Members

Consumers today expect a level of convenience and service that was unimaginable decades ago. Consumerism has challenged organizations to find innovative ways to serve their customers. It’s made its way into virtually every industry. And healthcare is no exception. As other industries leverage technology to create personalized experiences, consumers have begun to expect the same […]

When Consumerism Meets Regulation

In every industry, Americans want better access to their information and more control of their data. But in healthcare, member and patient data is siloed and carefully guarded. You vigilantly guard your members’ data to comply with HIPAA and protect your members from theft. These protections are obviously for the benefit of your members, but […]

3 Ways Collaboration Makes Care Teams More Efficient

Without the proper context, it’s hard to make good decisions. That’s why it’s so important for care teams to collaborate. In order to give the most helpful input, every person involved in a member’s care needs access to the care plan and the history associated with it. And when the member or any part of […]

AHIP Institute & Expo: What We Learned

We’re back from the AHIP Institute & Expo 2019 in Nashville, Tennesee. Before the show, I shared 4 Things You Have to Try at AHIP and I’m following it up with a few things we learned. Hot Topics: Artificial Intelligence (AI) and Machine Learning – The importance and relevance of AI in healthcare continues to […]

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