Engaging solutions to help guide the healthcare journey.

As a health plan leader, you juggle a lot: customer service, data security, compliance, health outcomes, quality of care… the list goes on. Your members want value and a seamless experience. And your providers want an easy way to collaborate with you and other stakeholders. To make this happen, you need effective member and provider engagement tools that really work. Now you can solve all these challenges with a single, scalable platform and powerful, engaging member and provider portals that help make connections, empower people, drive action, and get results for your plan.

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Commercial Health Plans

Third Party Administrators

Government Health Plans

Healthx Blog

Connecting with Members in Their World…(Not Yours)

Years ago, when you wanted to find a local business, you opened a big yellow tome and flipped through mind-numbing, alphabetized lists of companies. It was tedious and cumbersome, but until Google, we didn’t know any different. Clearly things are quite a bit different today. Smartphones have taught consumers to expect everything to be a tap or two away, and this mindset challenges every industry to rethink the way they work. Unfortunately, the healthcare industry is incredibly complex. Payers and providers have to navigate precise legal and medical vocabulary, coordinate information from multiple sources, keep accurate records of rapidly changing


Your Member Portal ... You built it, but did they come?

It’s easy to understand the value of a member portal. Reduced costs through self-service administrative functions. Increased member satisfaction with easy-to-find information on their claims. Improving member outcomes by identifying gaps in care. But what do you do when you build your portal and utilization is low? Watch this informative session on optimizing your portal for a better member experience, and how to keep them coming back.

Do you have an action plan for member engagement in 2018?

A Successful Customer Member Engagement Plan

As digital member engagement continues to grow in importance, are you committed to deliver strategies and tactics proven to drive adoption and utilization of your member portal and mobile app? This action plan outlining strategies and tactics discusses how a customer successfully took an approach to strategically focus on digital member engagement.

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Your members may be connected…
but are they getting what they need from you?

91% of members say they are connected to their health plan portals.

Yet 30% of members say they can’t find what they need on their health plan portals, so they end up calling anyway.

When your members aren’t engaged, it reduces satisfaction, costs more and negatively impacts outcomes. We can help.