Whether they’re enrolling in a plan for the first time, re-enrolling, or adding life events, enrollment can be a frustrating process for your members. Filling out paper forms and submitting them to HR is a pain. Because they’re so tedious to fill out, few people tackle them right away. Inevitably, those forms often get lost […]
Customer relationship management (CRM) software like Salesforce is designed to help organizations keep track of their interactions with consumers. Most payers have adopted CRM solutions to document phone calls with their members, but savvy payers are seeing that CRM software has the potential to do much more. When you fully utilize CRM software, you can […]
One of the reasons why health plans invest so much in member engagement is so they can help members make better choices about their care. Because when a primary care physician says, “You need these services,” or “I’m giving you a prescription for [name brand drug],” your members often feel stuck. They typically don’t have […]
Mobile engagement tools like push notifications and text messaging can help close gaps in care by providing your members with proactive options to ensure they get the care they need. With the right data and functionality, your engagement portal allows members to get the care they need before a gap in care occurs. But a […]
A lot of work goes into setting up your member health plan portal. Whether you build it in-house or go with a vendor, your organization is making a big investment, both in terms of time and resources. You might be wondering; do we really need to worry about making sure our health portal is “mobile […]
Now more than ever, health plans are recognizing the value of cutting-edge health plan portals. They can increase member engagement, reduce administrative costs, and make you stand above the competition. There are plenty of third-party vendors out there with web portals, apps, and other digital tools to fill this need in your organization. Still, many […]
Health plan portals were once seen as superfluous—a concession to a trend. But over the years, people grew used to managing more and more of their personal information, finances, and social lives online. Health plan portals became a necessity for plans that wanted to stay competitive in our digital world. But whether you’re part of […]