The single most effective lever of health plan member satisfaction is helpful coordination of care among doctors and other healthcare providers, according to the J.D. Power 2017 Member Health Plan Study. The ability to help members successfully navigate among providers is associated with a 13.6% increase in overall customer satisfaction, yet just 25% of health plan members report receiving this service from their health plan.
The study also found that health plans which use an integrated delivery system — a network of healthcare and health insurance organizations presented to members as a single delivery organization — outperform traditional health plans on every factor measured in the study. More likely than not, you fall into the 75% of plans who don’t meet their members number one expectation of you. The good news is that it has never been easier to solve your coordination pain points.
With Healthx’s new solution, Hx Care Plan Collaboration, you can integrate a long-range program of professional medical guidance designed to meet specific health objectives. As the industry continues to shift towards value-based care and a pay for performance reimbursement model, the need for engagement tools that empower providers, members, and admins to collaborate and proactively manage a member’s health is no longer a “nice-to-have: agenda item. The time to provide a better experience is now. Deliver a unified solution with Hx Care Plan Collaboration. Email us at email@example.com to learn more.