Virtual assistants bridge the gap between self-service engagement and call centers As a healthcare payer you need members and providers to interact with your organization in order to process claims, authorizations, and other requests. And knowing that engagement is the key to customer satisfaction, improved clinical outcomes, and reduced call center costs you’ve likely already […]
Hx Customer Community Provides Self-Service Solutions and Support Coronavirus (COVID-19) is an unprecedented healthcare crisis that requires steady and skillful navigation in order to guide providers and care for members. Communities have to come together to overcome uncertainty by sharing experience, knowledge, resources, and support. HxConnect, the Healthx administered customer community, is no different. Since […]
5 Things You Can Do to Support Providers Through a Health Care Crisis A healthcare crisis like coronavirus (COVID-19) takes a toll on all of us – payers, members, and providers. But it’s the providers on the front lines who are ensuring that your members are cared for. And while this includes those members who […]
6 Text Messages to Send Your Members to Guide Them Through COVID-19 One of the most effective ways to support your members during the COVID-19 pandemic is to communicate with them proactively and directly. They are looking for answers, and you want to make sure they get them from a knowledgeable source invested in their […]
6 Important Steps to Guiding Your Members Through a Health Crisis In the midst of a serious healthcare crisis, our ability to connect and support one another is critical. Your members look to you as a voice of reason, authority, and expertise as they guard their health and prepare for any care that they or […]
It’s no big revelation that the cost of healthcare, or more specifically, the fear of surprise bills, is a major source of tension for both your members and your organization. Many forward-thinking payers have already responded by offering healthcare cost transparency tools and materials. Transparency helps increase trust in healthcare and can improve member satisfaction […]
Whoever said talk is cheap wasn’t thinking about healthcare. In reality, it’s expensive. Depending on the number of lives covered by a plan, costs can run well into the millions. No matter how you try to optimize call center operations, the fact remains they’re not only pricey to operate, but often they’re not the most […]