Check out this quick list of the things that we are most excited about at the AHIP Consumer Experience & Digital Health Forum December 7 – 9. Connecting with you AHIP has built an interactive platform to develop meaningful connections with organizations across the healthcare ecosystem. And we would love to see you at the […]
It’s a trick question. While there are never too many channels, there can certainly be too few. It’s simple–members and providers want and need to interact with their payers conveniently and on-demand. Providing them with multiple access points to do so effectively opens the digital front door. If it takes too much effort for a […]
The digital front door (DFD) describes a user’s primary virtual access point to the healthcare ecosystem. And as more and more interactions become digital—from telehealth appointments to mobile plan management—the race is on to be the trusted entry point for member care, questions, and services. Whether payers are the door or behind it, they’ll soon […]
‘Digital front door’– it seems we’re hearing this term a lot this year. How do we communicate that users need a unified, seamless experience when the tools and solutions are varied and fragmented? As providers, healthcare systems, and payers work together to scale digital-first care delivery and engagement strategies, a new term has become necessary. […]
Members want the experience of seeking care to be straightforward. They want their questions answered quickly and clearly. Members are consumers who expect healthcare to keep up with the same trends that simplify their interactions with any other modern service provider. But when their experiences are complicated, intimidating, or frustrating, members delay or avoid care […]
Inefficient and manual administrative tasks cause poor provider engagement and avoidable delays in care. And while providers and payers work together to improve member care and minimize costs, everyday tasks–insurance verification and reimbursement–remain tedious. Provider engagement portals reduce this friction by streamlining and automating workflows. But when providers have completed a self-service process and are […]
Providers and payers want to improve member care and reduce administrative costs by reducing the number of inefficient and manual administrative tasks. But verifying coverage and benefits information continues to be notoriously tedious for payers and providers. While payers have tried to develop workflows that streamline these interactions, questions about coverage, benefits, and copays continue […]