The Next Big Thing in Telehealth: CMS Expansion

Can you imagine your life without the convenience of an Uber ride to the airport, or a last-minute Amazon order when guests are coming in town? With the rise of apps/services like Uber and Amazon, the use of telehealth is gaining popularity with members and health plans alike. Medicare Advantage members are no different. They […]

4 Signs It’s Time to Revisit Your Member Portal Strategy

When your WiFi isn’t working, your devices that rely on connectivity can’t work either. Computers, smart phones, tablets, smart home devices, security systems, baby monitors, and more all grind to a halt. It’s frustrating because you pay for a service that enables the resources and routines that support your life, and you should be able […]

6 Things Members Want to Do in Your Portal

How many online accounts and mobile apps do you use on a regular basis? If you’re like most smartphone owners, you probably use fewer than 10 different apps per day, and about 30 apps per month. Maybe you have specific apps or online accounts for every bill you pay. Or for managing your investments. Or […]

5 Things Providers Want from Your Portals

Suppose you need to get a cake for someone’s birthday. And the guests have a litany of dietary restrictions. You could bake it yourself, but you’ve never done it before, so you might struggle to make something edible, let alone a cake that meets everyone’s needs. You could always go to the store and pick […]

7 Signs You Need to Revisit Your Provider Portal Strategy

Let’s suppose you need a new vehicle. But instead of looking for the vehicle that best meets your needs, you buy the first flashy sports car you see. Or maybe you’re thrifty, so you pick up a used car with good gas mileage on Craigslist. Over time, you start to see signs that this vehicle […]

What’s Next in Healthcare for Health Plans?

Ten years ago, smartphones were a luxury. Most people still used Netflix to rent DVDs in the mail. Only a few million people had Amazon Prime. Facebook had recently become available to the public. Many of us still printed off directions from websites like MapQuest. Apps were still strange and new. A lot has changed […]

6 Ways to Increase Provider Collaboration and Performance

You read that right. We’re giving away the list of 6 ways to help providers with value-based reimbursement from our last ebook. Because, in the constant changing landscape of provider engagement, sometimes it’s tough to know where to start. How will you and providers agree on the way quality and value are defined? How do […]