Do Consumers Actually Use CMS Star Ratings?

People use reviews to decide on all kinds of things. The best nearby pizza joint. The highest quality furniture. Books. Movies. Tech. Uber drivers. AirBnB guests. Plumbers. You name it, people rate it, and those ratings affect how brands, products, and people appear to consumers. Ratings are intended to make our choices easier. They show […]

Healthx + Our Customers + Salesforce = <3

Engagement is key to the success of your platform. We all know it. On the front end, that means member (or in this case) customer engagement. On the back end, that means you engaging with the Healthx team and other customers. This is where HxConnect comes in… What is HxConnect? It’s our community of customers […]

4 Signs It’s Time to Revisit Your Member Portal Strategy

When your WiFi isn’t working, your devices that rely on connectivity can’t work either. Computers, smart phones, tablets, smart home devices, security systems, baby monitors, and more all grind to a halt. It’s frustrating because you pay for a service that enables the resources and routines that support your life, and you should be able […]

6 Things Members Want to Do in Your Portal

How many online accounts and mobile apps do you use on a regular basis? If you’re like most smartphone owners, you probably use fewer than 10 different apps per day, and about 30 apps per month. Maybe you have specific apps or online accounts for every bill you pay. Or for managing your investments. Or […]

5 Things Providers Want from Your Portals

Suppose you need to get a cake for someone’s birthday. And the guests have a litany of dietary restrictions. You could bake it yourself, but you’ve never done it before, so you might struggle to make something edible, let alone a cake that meets everyone’s needs. You could always go to the store and pick […]

7 Signs You Need to Revisit Your Provider Portal Strategy

Let’s suppose you need a new vehicle. But instead of looking for the vehicle that best meets your needs, you buy the first flashy sports car you see. Or maybe you’re thrifty, so you pick up a used car with good gas mileage on Craigslist. Over time, you start to see signs that this vehicle […]