Articles


by Scott McPheeters, Chief Security Officer, Healthx  No doubt, you’ve heard all about the recent Petya ransomware attack. A cyberattack believed to have originated out of the Ukraine, Petya is believed to be rooted in a tax accounting software from a Ukranian company. The malware encrypts files on an infected computer, making them inaccessible unless the user pays a ransom of approximately $300 in bitcoin, a digital payment system. Unless the user pays the ransom, the computer’s files and hard drives remain inaccessible. The attack on June 27 targeted companies in at least 65 countries. Scary stuff. This certainly isn’t


By Mike Gordon, Chief Strategy & Alliances Officer, Healthx Like many recent reports in the media, an article that was published in CIO magazine in early May painted a rather unsettling data security picture.  Indeed, the piece pointed out that nearly every industry that handles sensitive data has been breached recently.  And, of course, the article was quick to highlight the troubles in the healthcare industry, by addressing the fact that ransomware attacks are projected to rise 250 percent and hackers were responsible for 106 major healthcare data breaches in 2016. What’s more, the CIO piece also indicated that organizations don’t


Giving members what they want Despite the fact that portals have been around for years, many health plan members still haven’t found what they’re looking for, according to the 2017 HealthMine Health Intelligence Report: Communication and Digital Healthcare Tools. In fact, almost a third of respondents to the survey said they were not able to find answers to most of their healthcare questions through the portal, without having to make a phone call. More phone calls mean more staff and more cost. Personalized information Statistics demonstrate the places where providing personalized content could be used to drive up member engagement.


Security for member portals not a blanket issue   “Data breach exposes info for 400,000 Community Health Plan members.” That headline about member portal security ran in the Seattle Times in late December of 2016. With similar headlines appearing across a variety of media outlets in recent times, it’s not surprising that health plan leaders might be a bit skittish when it comes to information access via member portals. In today’s connected world, however, members expect to interact with healthcare organizations online. They expect to do most transactions No blanket solution – but most complete coverage At Healthx we take


Data security takes vigilance Here’s the thing: there’s no such thing as perfect security. You can buy the best lock and an intruder might still break your window. You can buy an iron door and someone might crack the code on your digital keypad lock. To stay secure, you must continually assess your options and move toward adopting the best security technologies. That’s the MO at Healthx. We work continually to make sure our health portals are protected the best security tools. Beyond technology Cutting edge technology is important, but there’s more to it. We work closely with you to


Timing is Everything Parents and teachers are well aware of the value of a teachable moment – those often brief windows of opportunity when minds are really open to learning something. For example, when checking out at the supermarket and getting too much change from the cashier, a parent could take advantage of the moment by pointing out the mistake and returning the money to the checker.  By observing, the child will learn about honest and integrity – and the lesson is apt to resonate far more than any lectures or readings on the subject. The struggle to engage members


Want Portal Engagement? You Need a Plan Increasing portal engagement requires careful strategy with an eye peeled for opportunity.  Marc Ostrofsky, an American entrepreneur and New York Times bestselling author of Get Rich Click!: The Ultimate Guide to Making Money Online, once said: “Opportunities present themselves every day–to everyone. You just have to be alert and ready to act.” Certainly health plans look for opportunities to increase portal engagement with members because it leads to huge cost savings.  The challenge, however, lies in figuring out exactly how to prepare for action. The good news is – we have a member portal


Improving portal engagement requires a little guidance “Because I said so.”  We all know what that means. We likely heard it from our parents – or said it as parents – because there are times something just needs to get done for a lot of reasons that might not be obvious. Playing the heavy – for good cause Health plans might do well to demand the same type of compliance when getting members to increase portal engagement. There are many ways portals make communication – and life – easier for everyone involved because they provide a central, convenient channel for


Part 3 of a 3-part series: If you’ve got it, use it   Ray Kinsella, the lead character played by Kevin Costner in the film Field of Dreams, hears a voice when walking through his corn field which says “If you build it, he will come.” Later Kinsella imagines a baseball field. He builds the field and Shoeless Joe Jackson appears to play catch. That’s the movies. In real life, simply building something doesn’t necessarily mean the right people will come. In fact, health plans and third party administrators (TPAs) need to do much more than simply build portals to