Articles

The 2018 flu season is proving to be relentless. The all too familiar sights and sounds of flu season are upon us with coughing, sneezing, and tissues everywhere. Empty desks fill offices as we all compulsively sanitize our hands and work areas, just hoping to stay healthy. News outlets report more cases of individuals succumbing to strains of influenza, members, providers, and healthcare payers alike seek information to make informed decisions that can help prevent the spread of the virus. Healthcare technology presents new opportunities in which to offer a knowledge-base to the public. Digital strategies including patient and provider


The industry push towards a mobile-friendly, member engagement platform has gained even more momentum in 2018. “An easy-to-use, online self-service portal is no longer a nice-to-have, but a basic expectation of your customers,” explains Mike Rowe, Healthx CTO. He outlines the 8 questions to consider when investing in a cloud based engagement platform to give your members what they want: Is the project core to our business? Do I have the ability of internal developers (given competing projects and priorities) to complete this project properly? Can or should significant internal resources be allocated to the project? Do I have the


Should we build or buy our portal solution? This is likely a question you’ve asked yourself, more than once. We’ve discussed the pros and cons of using Software as a Service (SaaS) in lieu of a home grown solution in one of our recent ebooks and here we take a deeper dive. Before investing, you want to make sure a solution that engages members is capable of reporting actionable quality measure data and keeps up with the landscape of healthcare privacy and security. Three things to take into consideration in your decision to invest in a SaaS built solution are:


It’s all about Member Touch Points – During discovery work while collaborating with a large government health plan to improve cost savings, we developed a best practice focus on defining member engagement touch points. These 7 touch points are identified and detailed in our recent ebook, An Action Plan for Member Engagement. We classified some as “high-influence” based on having a person present the rationale to register for the portal, and others as “low-influence” when the communication was one way and there’s no one to influence them directly. The engagement strategy maximized both high-influence and low influence touch points to


Personalizing the healthcare experience for members is top of mind in 2018, however lingering inefficiencies and communication gaps continue to hamper system-wide progress toward achieving the overarching goal—higher quality health care and improved population health outcomes at a lower cost. Although the healthcare reform movement has brought about many positive changes, one innovation that is going to take over in 2018 and the coming years is the use of Artificial Intelligence (AI) to eliminate said inefficiencies and errors while providing a customized member experience. Given the breadth of influence AI is going to have (or in some cases, already has)


You’ve heard us talk about mobile healthcare. You read our articles here, here, and here on why it’s important and what some of our partnerships offer. But we’re not done. Is it too late for you to focus on mobile healthcare in 2018? It’s never too late to move towards a mobile-first organization. Users crave a mobile friendly and responsive design. They’re used to shopping at online stores without leaving their home, calling a car from an app, and asking a digital home assistant to add eggs to their shopping list. So why do we still expect members to mail in


The single most effective lever of health plan member satisfaction is helpful coordination of care among doctors and other healthcare providers, according to the J.D. Power 2017 Member Health Plan Study. The ability to help members successfully navigate among providers is associated with a 13.6% increase in overall customer satisfaction, yet just 25% of health plan members report receiving this service from their health plan. The study also found that health plans which use an integrated delivery system — a network of healthcare and health insurance organizations presented to members as a single delivery organization — outperform traditional health plans



by Scott McPheeters, Chief Security Officer, Healthx  No doubt, you’ve heard all about the recent Petya ransomware attack. A cyberattack believed to have originated out of the Ukraine, Petya is believed to be rooted in a tax accounting software from a Ukranian company. The malware encrypts files on an infected computer, making them inaccessible unless the user pays a ransom of approximately $300 in bitcoin, a digital payment system. Unless the user pays the ransom, the computer’s files and hard drives remain inaccessible. The attack on June 27 targeted companies in at least 65 countries. Scary stuff. This certainly isn’t


By Mike Gordon, Chief Strategy & Alliances Officer, Healthx Like many recent reports in the media, an article that was published in CIO magazine in early May painted a rather unsettling data security picture.  Indeed, the piece pointed out that nearly every industry that handles sensitive data has been breached recently.  And, of course, the article was quick to highlight the troubles in the healthcare industry, by addressing the fact that ransomware attacks are projected to rise 250 percent and hackers were responsible for 106 major healthcare data breaches in 2016. What’s more, the CIO piece also indicated that organizations don’t