Bringing Together the Best of Engagement and CX for Payers & TPAs
We are Zipari, a pioneer in digital CX for healthcare helping payers and TPAs achieve breakthrough digital experiences for every consumer they serve. Zipari is the first and only CX Platform built specifically for health insurance. In 2020, Healthx, a highly respected digital engagement leader, joined our family with a renewed focus on serving our clients with excellence and bringing modern CX technology to payers of all sizes.
Together, we are using technology to solve the challenges that payers and TPAs deal with every day: acquiring and retaining members, gaining operational efficiencies, boosting consumer engagement, and improving outcomes.
Bigger, Better, Bolder CX
At Zipari, we create sophisticated products to achieve a simple goal, make health insurance better for everyone. We build targeted solutions to create breakthrough digital consumer experiences that drive value, outcomes, and satisfaction.
- Healthcare Expertise
Our unique approach to solving CX is informed by the decades of experience in health insurance and healthcare tech our team represents and our partnerships with 200 clients. We go beyond traditional engagement strategies and basic CRM technologies to create consumer experience solutions that break through barriers and capitalize on existing technology investments.
- Vertical Exclusivity
Zipari is the first and only CX platform built exclusively for health insurance. With an API-first strategy, our platform delivers a product suite of end-to-end CX solutions that enable the realization of value quickly and provide a solid path for scaling over time. We aren’t consumed or distracted by other industries because health insurance is our only focus. And our team of health insurance CX experts applies that laser focus to ensuring the success and satisfaction of each and every Zipari client.
- Built-in Value
Our cutting-edge, omnichannel solutions are purpose-driven and designed to work for clients on day one. The most common payer workflows are built-in, including managing “next best action” recommendations based on pre-designed goal packaging, and intuitive digital experience that drives action. Powered by the Zipari CX Engine and CX Engagement Hub, we give clients unparalleled insights at every engagement touchpoint.
- Speed and Agility
We enable clients to tackle the entire experience at once, delivering multiple products simultaneously with a rapid implementation cycle that is designed to maximize value quickly. Our clients are not bogged down with multi-year implementation cycles and complex, costly integrations. This means transforming consumer experiences in months, not years, with measurable and meaningful ROI.
Platform Powered
Zipari’s Shopping Portal is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.
Explore the Platform
Explore the Platform
The Power to Do More
Every Zipari product and solution runs on our revolutionary CX platform, giving you economies of scale to address needs across market segments and consumers with the same intelligently-designed portfolio of cutting edge technology.
Designed to be API-first and omni-channel, Zipari’s CX Platform rapidly deploys to scale without complex customization. The CX Platform delivers unparalleled consumer insights through flexible, unified solutions that run on existing CRM technology and multiply the value of existing investments – from day one.
Broker Portal & Shopping
Help brokers sell and upsell your plans quickly across business lines with this easy-to-use portal that delivers total out-of-pocket decision support and the health insurance industry’s most intuitive online shopping experience.
Learn more about the Broker Portal
Learn more about the Shopping Portal
The Broker Portal and Shopping Portal are part of the
Comprehensive Sales Experience solution.
CX 360
Deliver efficient and personalized service experiences with real-time visibility into consumer interactions across comprehensive profiles and unparalleled, actionable insights with this centralized data system.
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CX 360 is included in the following solutions:
Superior Member Experience
Comprehensive Sales Experience
Collaborative Provider Experience
CX Engagement Hub
Unify the member experience and proactively prioritize, sequence, and deliver personalized next-best-actions across the best channels with this consumer engagement hub built for health insurance.
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CX Engagement Hub is included in the following solutions:
Superior Member Experience
Comprehensive Sales Experience
Collaborative Provider Experience
Employer Portal
Simplify eligibility, enrollment and renewals, and benefit administration, drive self-service, and inform future plan design with this branded web-based portal.
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CX 360 is included in the Comprehensive Sales Experience solution
Member Portal & Mobile App
Drive self-service, increase engagement, and improve satisfaction and retention anytime, anywhere with the health insurance industry’s most user-friendly web-based member-facing portal and mobile app.
Learn more about the Member Portal
Learn more about the Mobile App
Member Portal & Mobile App are included in the
Superior Member Experience solution.
Provider Portal & Provider Search
Increase payer-provider collaboration and streamline back-office operations with this user-friendly web-based portal and search tools.
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Provider Portal is included in the
Collaborative Provider Experience solution.
Provider Search is included in the following solutions:
Superior Member Experience
Comprehensive Sales Experience
Collaborative Provider Experience
Recommendation Assistant
Deliver next-best-action recommendations to your consumers automatically, across all touchpoints, with this tool that seamlessly integrates into your call center CRM technologies, portals, mobile apps, and chatbots with pre-built goals based on highest-value actions.
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Recommendation Assistant is included in the
Superior Member Experience solution.
Sales Center
Manage the sales pipeline across all market segments with the health insurance industry’s first and only pre-configured acquisition and retention CRM technology.
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Sales Center is included in the
Comprehensive Sales Experience solution.
Service Bot
Empower members, promote self-service, and drive down call center activity with this on-demand concierge chatbot.
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Service Bot is included in the following solutions:
Superior Member Experience
Comprehensive Sales Experience
Collaborative Provider Experience
Service Center
Personalize customer experiences and empower service reps with comprehensive profiles, recommended next-best-actions, and automated workflows with this out-of-the-box call center solution designed specifically to optimize health insurance call center operations.
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Service Center is included in the following solutions:
Superior Member Experience
Collaborative Provider Experience
Let's Break Through
We help payers and TPAs break away from ineffective engagement strategies and break out of one-size-fits-all CRM systems to create powerfully effective CX solutions exclusively for the health insurance industry.
Let’s break through together.