Analytics & Reporting

Get the right information to the right people at the right time

Boosting customer loyalty is crucial to your success. To maintain a competitive edge, healthcare payers need effective and engaging analytics that help customers make informed decisions about benefit plan design, incentive programs, and other elements of their strategy. We offer a selection of customizable services to get the right information to the right people.

Analytics and reporting capabilities

  • Eligibility search – Ability to search across the entire member population in order to verify eligibility and coverage information (effective dates, primary care physician, member profile information), view and download a member’s benefit details, documents, summary of benefits
  • Claim search – Ability to search across the entire member population in order to view claim status, amount paid, paid dates, claim history
  • Express requests – Create and manage custom forms and processes
  • File manager – Upload and manage downloadable files (PDF, Word, Excel, etc.)
  • Links to other sites or services in navigation or embedded in content (Pharmacy, Marketing portal, etc.)